Shipping Policy​

Effective Date: August 10, 2025​

Thank you for choosing our store. This shipping policy outlines the details of how we process, ship, and deliver your orders. Please read this information carefully to understand our procedures and timelines.​

Order Processing Time​

All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment confirmation. During peak seasons, such as major holidays or sales events, processing time may be extended to 3-5 business days due to high order volumes. We will notify you via email if there is any delay in processing your order.​

Shipping Methods and Delivery Times​

We offer several shipping methods to meet your needs:​

Standard Shipping: This is our default shipping option. Delivery typically takes 5-7 business days within the continental United States.​

Express Shipping: For faster delivery, you can choose express shipping at checkout. Delivery usually takes 2-3 business days within the continental United States.​

Overnight Shipping: If you need your order urgently, overnight shipping is available. Orders placed before 12:00 PM (EST) will be delivered the next business day.​

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, natural disasters, or customs delays for international shipments.​

Shipping Costs​

Shipping costs are calculated based on the weight, size, and destination of your order, as well as the shipping method you choose. You can view the exact shipping cost for your order during the checkout process before completing your payment.​

We occasionally offer free shipping promotions. These promotions are subject to specific terms and conditions, which will be clearly stated on our website during the promotion period.​

International Shipping​

We ship to most countries and regions worldwide. International shipping times vary depending on the destination country and local customs processing. Generally, international orders take 10-21 business days to be delivered, but in some cases, it may take longer.​

International customers are responsible for all import duties, taxes, and customs charges that may be applied by their country's customs office. These charges are not included in the product price or shipping cost and will be collected by the carrier upon delivery. We are not responsible for any delays caused by customs inspections.​

Order Tracking​

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier's website. Please allow 24-48 hours for the tracking information to be updated after receiving the shipping confirmation email.​

Address Changes​

If you need to change the shipping address for your order, please contact our customer service team immediately. We can only change the shipping address if the order has not yet been shipped. Once the order has been shipped, we cannot modify the address, and you will need to coordinate with the carrier directly.​

Lost or Damaged Packages​

We take great care in packaging and shipping your orders. However, if your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to file a claim and arrange for a replacement or refund, depending on the circumstances.​

For lost packages, we will wait for the carrier's investigation result, which usually takes 7-10 business days. If the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost.​

For damaged packages, please provide photos of the damaged items and the packaging to our customer service team. This will help us process your claim quickly. We may require you to return the damaged items before sending a replacement.​

Contact Us​

If you have any questions or concerns about our shipping policy, please contact our customer service team at [[email protected]] . Our team is available from Monday to Friday, 9:00 AM to 5:00 PM (EST), and will respond to your inquiry within 24 business hours.​

We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our services after the changes are posted constitutes your acceptance of the new shipping policy.​